USU wins kubus IT for IT service management and knowledge management

By AI, Created 11:16 AM UTC, May 28, 2026, /AGP/ – USU has landed kubus IT eGbR as a new customer for IT Service Management and Knowledge Management after a nine-month tender process, expanding a relationship that already covered monitoring and asset management. The five-year deal matters because kubus IT is one of three core IT providers in the AOK network, which supports nearly 17,000 end users across three German states.

Why it matters: - kubus IT’s move expands USU’s footprint in the AOK network and strengthens USU’s position in regulated healthcare IT. - The deal broadens USU’s role from monitoring and asset management into core service management and knowledge management. - The project affects IT operations for nearly 17,000 AOK end users in Saxony, Thuringia and Bavaria.

What happened: - USU won kubus IT eGbR as a new customer for IT Service Management and Knowledge Management. - kubus IT is one of three key IT service providers within the AOK network. - kubus IT has about 700 employees and runs IT operations for nearly 17,000 AOK end users. - The work covers the German federal states of Saxony, Thuringia and Bavaria. - The contract was signed at the end of April and runs for five years. - USU was selected after an approximately nine-month tendering and evaluation process. - A go-live is planned between the end of 2026 and the first quarter of 2027.

The details: - kubus IT had already been a long-standing USU customer for IT Monitoring and IT Asset Management. - ITSCare and GKV Informatik, the other two AOK IT service providers, also use USU’s portfolio for ITSM, KM, ITM and ITAM. - kubus IT chose USU’s ITSM and KM solutions as part of a broader product strategy. - The new implementation will replace an existing system. - The company plans a rapid rollout. - Andreas Dahm-Griess, managing director of kubus IT eGbR, said USU’s best-practice solution stood out and that the switch will replace a highly customized application. - Dahm-Griess said the change will standardize systems across the AOK network, improve future readiness and create synergy effects.

Between the lines: - The deal suggests kubus IT is moving away from custom-built tools and toward standardized service management across the AOK network. - USU’s win across all three AOK IT service providers gives the company a reference point in a complex, highly regulated environment. - USU CEO Dr. Benjamin Strehl framed the win as validation of the company’s mix of technology, consulting and best practices. - Strehl said USU’s guiding principle, “empowered by understanding,” was key to building a future-proof IT service management landscape with kubus IT.

What’s next: - USU and kubus IT are preparing the replacement implementation and phased rollout. - The system transition is expected to be completed by the first quarter of 2027. - USU says the expanded relationship reinforces its role as a technology partner for AOK IT service providers. - More information: the full announcement - More information: USU company overview

The bottom line: - USU now has all three AOK IT service providers as customers, turning a single win into network-wide momentum.